Nadezhda Bugakova

Last updated January 14th 2010
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Nadezhda Bugakova
Toronto, Ontario M2R 2B2 Canada

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OBJECTIVES
Seeking a position in the customer service area where I can use my profetional experience and skills.

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SUMMARY
Over 5 years work experience in various settings of customer service area;
Exelence of perfoming reception duties, guest service and interpretation;
Skills in administrative support duties, service data entry and basic accounting tasks;
Motivated, client focused and task oriented
Computer skills: windows, MS Word, MS Exel and Internet.

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WORK EXPERIENCE

Sobeys
Deli clerk

May 2009 - Present
Toronto, Ontario
Work at a deli counter, serve customers.
Prepare food items for display counter and place them accordingly.
Food preparation.
Keep work area clean, for health safety.
Take orders, prepare them and issue orders to customers.

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Citycan Accounting
Receptionist

March 2009 - April 2009
North York, Ontario
Performed receptionist duties, including answering phone calls and assisting guests.
Entered data into computerrized system and did basic accounting tasks.
Scheduled appointments for customers for tax return.

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Allaince Employment Services
Material handler

November 2008 - January 2009
Toronto, Ontario
Worked rotating shifts at a warehouse in Toronto, assembling a variety of products.
Flexibility and a willingness to work day, afternoon and night shifts were required.

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NellaCutlery Food Equipment
Customer Service

February 2008 - June 2008
Toronto
Provided services to customers as an Inside Sales Assistant in busy showroom, opened both to public and restaurant industry.
Demonstrated good comunication skills.

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Electronic equipment service "Volna"
Secretary

April 2007 - October 2007
Togliatti, Russian Federation
Worked as an administrative assistant and receptionist at the office of an electrical engineer.
Typical duties included purchasing and order desk, data entry and reception.

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Norwegian Cruise Line
Waitress

May 2004 - March 2007
Miami, Florida, M/S Norwegian Dream, Norwegian Majesty
Worked as server over three years in various restaurants aboard the ship.
Varying shifts require that servers work both opening and closing hours, and responsibilities included taking food and drink orders, serving, bussing and turning tables.
This was a very demanding clientile.

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Volzhski Automobile Plant
Interpreter

September 2003 - May 2004
Togliatti, Russian Federation
Translated technical information from English into Russian.
Letters and e-mails were sent to the company and translated before being submitted to executive staff.

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SKILLS
Languages: Russian, English (fluent - written, spoken,)
Basic Computer Knowledge (Word, Excel)

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EDUCATION

International Marketing Institute
B. A. in Linguistics

September 1998 - July 2003
Russian Federation

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